Our sales team at a 10 person electronic component sales organization needed a better way to track customer opportunities across 20+ manufacturers they represent. Traditional CRM systems didn't capture the complexity of how our customers buy—they needed a visual way to map out entire projects with multiple product components.
The existing process involved:
- Excel spreadsheets that got out of sync between salespeople
- No visual representation of how products connected in customer solutions
- Difficult to spot cross-selling opportunities across manufacturers
- Manual PDF creation for sharing opportunities with management
Key Requirement: Sales engineers needed to visually diagram customer projects using block diagrams, making it easy to see which manufacturers' products were included and identify gaps where we could provide additional solutions.